What is gotoassist citrix

This application is a download only i. It can be launched only from the location where it has been saved. GoToAssist Customer Desktop app — This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer.

The GoToAssist Customer Desktop app will remain or be removed from the customer's computer at the end of the session, depending on how the agent has configured their GoToAssist Expert desktop application Preferences as follows:. Monthly Yearly Monthly. One low price without a commitment. Per Technician. Most Popular. For Concurrent licensing options, please contact sales. View iOS devices. View and control Androids. Unattended access of Android devices.

View Mobile Support. With one quick login through the GoToAssist representative application, getting up and running was quite simple. In the main interface, you are able to generate special one-time use codes that can be emailed to whomever you wish to connect with. Codes that you ultimately create expire after around 20 minutes so that your GoToAssist account isn't tied up on a previously active ticket.

On the client facing side of the equation, accepting an invite to share your screen with a support rep is extremely simple. All you do is click the link provided in the email and then run the GoToAssist applet when prompted.

Everything else works behind the scenes, sending a handshake to the requestor's system using GoToAssist's servers as the intermediary. Within a few minutes, you will be connected and are given the option to either grant view-only or full access.

In addition to the obvious functionality of diving into someone's computer and taking control, GoToAssist offers file transfer, multi-monitor navigation, annotation tools to point out notes to clients, and even remote access over mobile devices, like smartphones and tablets.

For those supporting mixed environments such as Windows and OS X systems, GoToAssist is able to connect just fine to either operating system. One of the features I mentioned, multi-monitor support, is fairly seamless, since all you need to do is position your mouse on the center edge of either side of the GoToAssist window, and the focus will then shift to another panel.

The desktop app is the agent software that you can download and install on your Windows or Mac desktop computer to host attended and unattended support sessions with customers. Q: What is the unattended installer app? The unattended installer app is the customer software that you can download and install on a computer that grants you the ability to connect to that device anytime.

It is called "unattended" because the customer does not have to be present at their computer to enter a support key and join your support session.

Once you have set up unattended access, you can use the agent desktop app to start an unattended support session and connect to that device. Show All Hide All About attended support sessions Attended support sessions are those in which a customer is at their computer or on a mobile device to join the session with the agent using a support key i. Agents can use their desktop computer or mobile device to host attended support sessions using the agent application.

Start a support session from your desktop Install the GoToAssist agent desktop application. Open the application on your computer. Log in with your agent email address and password. Open the app on your mobile device.

Tap on the screen to start a new support session. Invite a customer to join your support session There are various ways in which you can invite your customer to join your support session, depending on whether they are joining from a desktop computer or a mobile device.

Show All Hide All About unattended support sessions Unattended support sessions are those in which the agent can access their customer's computer while they are not presently in front of it, meaning the customer's computer is "unattended. Q: What are the system requirements for setting up unattended access? System requirements for using the agent application to connect to an unattended support session can be found here. System requirements for all customer applications including unattended access can be found here.

Q: Why isn't access to unattended support available within my account?